Shipping & Returns




Currently we only ship to the United States.

Continental United States:

All orders of $50 or more ship to the United States for free.  All orders less than $50 have a flat rate shipping of $10.


Return Policy
You may return new, unopened items within 30 days of delivery for a full refund*. We'll also provide a shipping label if the return is a result of our error (you received an incorrect or defective item, etc.). 

You should expect to receive your refund within 4 weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, find the order # in the "My Orders" section and send an email to either Nat or Wiz at or We'll notify you via e-mail of your refund once we've received and processed the returned item.

*A restocking fee (15%) may be applied on a case by case basis.


Cancellation Policy

Preorders  may be cancelled within 30 days of the order for a full refund.  Orders beyond the initial 30 days may be cancelled for store credit only. Store Credit will be given in the form of Plus Points. Excessive cancellations may be subject to a 15% restocking fee and/or loss of preorder privileges.

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PO Box 502

Tonawanda Ny 14150


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